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Company apologetic after bus-deposit return snafu

Updated: February 8, 2012 1:15AM



Dear Fixer: I contracted with Olson Transportation to hire a bus for the Waukegan Elks Lodge #702 to go to Miller Park in Milwaukee on Sept. 10. We paid $150 as a deposit on the bus.

Later, I downsized to a smaller bus and paid that fee in full.

The following week after the outing, I returned to Olson to get my deposit back. I was referred to a woman who could make the refund, but despite making several trips to the company and many phone calls, she always had the day off or was at lunch, etc. I sent several e-mails to her and one to the company website with no response.

We need the $150 to help the Waukegan Elks Lodge assist in the charitable work we do in our community.

Frank D. Smith, Beach Park

Dear Frank: Here at Fixer HQ, we hear about everything from true corporate malfeasance to innocuous bumbling (as in something “fell through the cracks.”). The good news is this seems to be the latter.

We e-mailed Ray Olson about your problem and he fixed this in an astonishing 33 minutes, some sort of speed record. He apologized profusely, saying the company recently got a large suburban school district contract and was swamped with work and somehow forgot your refund. He printed up a check on the spot, and you should have it by now.

Getting the runaround over a consumer problem? Tell it to The Fixer at www.newssunonline.com, where you’ll find a simple form to fill out. You’ll also find a list of consumer contacts and tips.



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